1 Introduction & Purpose
kh8 (kh8.click) takes your privacy seriously. This Privacy Policy explains what information we collect from you, how we use it, how we keep it secure, and when or with whom it may be shared.
This privacy policy governs the relationship between you and kh8 whenever you visit our website, open an account, or use any of our services. We strongly encourage you to read and understand it, as it outlines both your rights over your data and our responsibilities.
2 What data we collect
Kh8 collects information in three ways — what you provide directly, data collected automatically, and information received from third parties.
Information You Provide Directly
| Data type | When it's collected |
|---|---|
| Full name, date of birth | During account registration |
| Mobile number | During registration and payment |
| National ID (NID) or Passport Number | During KYC verification |
| Transaction details (deposits/withdrawals) | Payment Processing Time |
| Customer support interaction records | During support tickets or chat sessions |
Automatically Collected Information
Certain information is collected automatically while you use kh8. This includes:
- IP Address & Device Type
- Browser name and version
- Visit times and session duration on the platform
- Pages visited and links clicked
- Login and logout times
3 How Your Information Is Used
Kh8 uses your information for the following purposes:
- Account management: To create and maintain your profile and verify your login.
- Identity verification: For KYC verification to confirm age and identity.
- Payment Processing: To process deposits and withdrawals securely.
- Customer support: To resolve your complaints and questions promptly.
- Fraud prevention: To detect unauthorized transactions and identify suspicious activity.
- Legal obligations: To maintain compliance with regulatory authorities.
- Service improvement: For analytics purposes to enhance your experience.
- Relevant offers: To send you bonus and promotional offers tailored to your preferences.
4 Where and how long your data is stored
Your data is stored on secure, encrypted servers protected by industry-standard physical and digital security measures.
Retention period
- Account Information: For as long as your account remains active, and for a minimum of 5 years after closure.
- Transaction information: Up to 7 years as required by law.
- Customer service records: 2 years after resolution.
- Log and activity data: Up to 1 year.
Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be used to identify you.
6 Cookies & Tracking Technologies
Cookies are small text files stored in your browser. kh8 uses several types of cookies:
Essential cookies
These cookies are essential for the platform to function properly. They keep you logged in during a session, retain items and preferences, and so on. Disabling them will affect site functionality.
Analytics cookies
Data on time spent on each page and most-used features helps us improve the user experience. All information is analyzed statistically — not at an individual level.
Preference cookies
These cookies remember your language preference, time zone, or theme settings so you don't have to reconfigure them every time.
7 Security measures
Kh8 uses industry-standard technologies and practices to protect your data:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
- Data encryption-at-rest: Sensitive data stored on our servers is kept in an encrypted state.
- Firewall & Anti-DDoS: To prevent unauthorized access and attacks.
- Regular Security Audits: Regular audits conducted by third-party specialists.
- Access controls: kh8 staff can only access data on a need-to-know basis.
- Two-factor authentication (2FA): Can be optionally enabled for added security.
In the event of a data breach, we will promptly notify affected users and take all necessary steps to minimize harm.
8 Your Rights Over Your Data
You have important rights regarding your personal data. kh8 respects all of them:
Right to access
You can view what personal data we hold about you.
Right to Rectification
You can update any incorrect or outdated information.
Right to Erasure
You may request deletion of your data where there is no legal obligation for us to retain it.
Right to restrict processing
You can request that we stop using your data for specific purposes.
Right to data portability
You can request a copy of your data.
Right to Object
You can opt out of marketing messages or profiling.
To exercise any of the rights above, support@kh8.clickto send us an email or reach us via live chat. We will respond within 30 business days.
9 Protection of minors' data
Kh8 strictly does not collect information from or provide services to anyone under the age of 18. Age is verified at registration and further confirmed through our KYC process.
If we discover that anyone under 18 has created an account, it will be closed immediately and all associated data will be deleted.
10 Changes to the Privacy Policy
This privacy policy may be updated from time to time due to changes in our services, technology, or legal requirements. For significant changes, you will be notified in advance via your registered mobile number or email.
Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.
11 Get in Touch
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: support@kh8.click
- Live Chat: Available at the bottom right of the site (24/7 in Bengali)
- Response time: Usually within 24–48 hours